Q: Will my trash service be delayed a day or behind due to holidays?
A: Hugill Sanitation drivers are on route every holiday, except Thanksgiving Day and Christmas Day. If your pick up day falls on either of those holidays, your garbage will be picked up the next business day. Please be sure to check our updated announcements on the front page of our site.
Q: How do I start service?
A: You may call us at 814-277-6050 and speak with the account manager of your area or request new service online by going to Request New Service.
Q: What additional fees do you include with your service?
A: At this time, our fees are a flat rate monthly fee. We do charge a late fee for delinquent accounts. However, we do not add any administrative, fuel surcharge, or other extra fees to our customers' monthly service charge.
Q: How do I cancel or change service?
A: If you would like to cancel or change your service, please contact your account manager by calling our office at 814-277-6050.
Q: I'm going away for the winter; can I put my service on hold?
A: Yes, you will need to contact us and speak with the account manager for your area and they will be able to assist you by stopping your service while you are temporarily away.
Q: I just moved; how do I transfer service from my old address to my new address?
A: To transfer service, please contact our office and one of our account managers will be happy to assist you.
Q: What are my payment options?
A: Please refer to Payments for payment options.
Q: Today is my pick up day, but my trash hasn't been picked up?
A: Our trash trucks start out their day early in the morning and run until late in the afternoon. Due to traffic, unexpected detours, and weather factors, your driver may not pick up the same time every week. Please be patient, our drivers are out there and will pick-up before the day ends.
Q: How far in advance do I need to place my order for a new dumpster?
A: Generally, it takes 7 business days to process and deliver your dumpster for new service.
Q: What do I need to do to switch my service to you from another trash service?
A: First, check your existing contract with your previous trash service. Once you have made arrangements for your service to end and your dumpster to be removed, we can easily assist you with the placing of a Hugill's dumpster and setting up service.
Q: What if I need my dumpster dumped an additional day?
A: You will need to call into to our office and speak with the personnel for dumpster accounts to arrange for an additional garbage pick-up.
Q: Are there any items I can't put in my dumpster?
A: Please see refer to our Residential Waste Collection Page.
Q: How much can I put in my dumpster?
A: Different sized containers are designed to hold various capacities of trash. Please do not let your dumpster exceed this amount or overflow past the lids. Additional charges may apply should this happen.
Q: What if the driver missed a pick-up?
A: To report a missed pick-up, please contact our office.
Q: What if I need to keep my container longer / have it removed sooner?
A: Once your container has been set in place, we will not come to remove it until you have called to schedule for it to be picked-up. You will be charged an additional daily fee when your contracted amount of days has been exceeded for the length of time you have your container.
Q: What if the driver comes for delivery or removal and I am not ready for it to be dropped or removed?
A: Your container will be delivered on the day arranged when you place our order with our roll off department. We will not arrange for it to be removed until you have called and scheduled the pick-up. Please allow a few days for the removal of your container.
Q: My container was supposed to arrive today, but it is not here yet?
A: Our drivers are out on route delivering containers from sun up to sun down. It is sometimes hard for us to promise or predict the exact time your roll off box will arrive. Many times they will call when they are close to your destination.
Q: What if I need my container emptied and brought back?
A: No problem, give us a call when your container is filled and we will send out our driver to dump and reset your box again. Additional fees will apply to have your box reset and dumped again.
Q: Will I be billed for extra weight?
A: Yes, if your weight goes over the tonnage quoted in your order, you will be charged additional costs.
Q: Do I have to be there when my container arrives or is removed?
A: It is not necessary to have someone onsite for delivery or removal of your container. However, you will need to be as specific as possible when placing your order that we are able to direct the driver to set your container in the requested area. Please note that our drivers will use their best judgement when placing your container in the safest accessible place for you and them to retrieve it.